Before the scan
You confirm you are 18 or older and choose how long your photo is kept: 30 days, so your next scan can be compared with it, or deleted right after your results, within 2 days at the latest. Your consent is recorded with each scan.
Your data, in plain words.
Where your photo goes, who reads it, how long it stays and how to delete it, in one place.
Questions about your data? Write to
ceo@vistasy.clinic
Where your photo goes
Your photo is stored in Frankfurt, Germany. To read it, we send it to Google's Gemini API and to our own image models in London, where copies are deleted as soon as they have been read. Moving every step into the EU is planned.
What you can delete
A single scan, or your whole account and its photos, from the app at any time. Scores and your routine are kept so you can track progress.
Your e-mail
We use it to send your sign-in link when your turn comes. Accounts sign in with an e-mail link or, during the preview, a password.
Not a medical diagnosis
Scores are cosmetic observations, not medical findings, and we do not name diseases. A blemish reading of 70 or more suggests seeing a dermatologist, and the app says so.
Sarah, the AI assistant
Sarah says she is an AI and only answers from your own analysis, routine and ingredient notes. She cannot invent products or studies, and tells you when she has no data.
What retailers see
In a shop, one session links your read to you, with your consent. Anonymised trends come only from people who opted in, only for groups of at least 50, and go only to retailers, never to brands. We never sell individual data.